Messenger Stabilizers Online Sale

“I sent my small café bag to Tom Bihn for repair. I purchased this bag in 2006 and used it daily for my motorcycle commute to work. After the first year, I added a personally modified shoulder strap stabilizer buckle to connect to a waist strap so the bag does not move around on me when I turn. Years later, the prongs on the male buckle that connects the flap broke. The male buckle was permanently sewn into the bag. I called Tom Bihn and spoke to their crew about how to fix it and they said they could have the bag repaired for free if I shipped it to the factory.

What I received back: a thank-you note, a fixed male buckle with an adjustable strap so it is easier to replace in the future, a more permanent solution for the shoulder strap stabilizer buckle after noticing my original ghetto solution, and a gift organizer pouch. Tom noticed my original shoulder strap stabilizer buckle and will consider such an addition for their production. This is a fantastic relationship they build when engaging with a customer. Mad props all around.”

– Andrew Hsu

Many of the photos shown on this page were taken by Andrew — see more of his photos here.