V5 Reusable Mask Fashion

Comfortable, stretchy adjustable ear loops and neck lanyard

Our innovative ear loop and neck lanyard material is comfortable, conforming, and stretchy — but it’s not the scratchy elastic that’s typically found on masks. Even when worn around the ears, we (and others) find our material to be quite comfortable for longterm wear. 

As we mentioned, the ear loops and neck lanyard are both adjustable; you can shorten or lengthen them. To adjust, gently tug up on the ear strap (lengthens ear strap, shortens neck strap) or down on the neck strap (shortens ear strap, lengthens neck strap) at the point where they are knotted together.

We find the neck lanyard to be a convenient feature when we go out for walks. If no other people are around, we can let the mask hang around our neck and against the sternum; if we see another person coming our way, it’s easy to very quickly grasp the ear loops (w/out touching the fabric of the mask) and put the mask on.

Choosing the right size of mask 

When tightly and properly secured via the adjustable strap, our V5 Reusable Cloth Face Mask will provide a good, secure fit and reduce gaps. 

To determine which size you need, take a flat ruler and place it next to your nose. Measure from the bridge of your nose to the point of your chin.

Choose Small/Medium if you measure LESS than 4.5” / 115mm

Choose Medium/Large if you measure MORE than 4.5” / 115mm

And if you measure exactly 4.5″: we’d recommend choosing the Medium/Large size.

Customizable nose bridge

We’ve added a fabric slot over the nose bridge; your mask will arrive with a metal nose piece inserted into the slot that can be bent to conform your mask over your nose. 

Part of the reason the open nose bridge slot is so great is that you can effectively customize the firmness of the conforming metal piece to be what works best for you: replace the metal nose piece with a twist tie or vice versa, or choose a different wire altogether.

Additionally, we determined that the first component on a mask most likely to fail after repeated machine washing and drying is the bendable, metal nose piece; by making that piece removable and replaceable on our masks, we’ve increased the longevity of the mask and have allowed you to replace that part if/when it does fail at little to no cost (most of us have extra twist-ties at home… you know, the things produce comes bundled in or bakery bags are tied with.)

We recommend removing the metal conforming nose piece prior to washing your mask. That will help the metal piece last as long as possible.

Shipping costs, returns, guarantee

We will pride ourselves on fast shipping. However, many carriers including USPS and UPS are experiencing high volumes of packages and some shipments may be delayed in transit due to circumstances outside of our control. Please note that less expensive shipping options usually take a little longer to arrive.

USPS First Class Mail $4 (for up to 20 masks)

USPS Priority Mail $8 (for up to 30 masks) 

USPS Priority Mail to Hawaii & Alaska $10 (for up to 30 masks) 

UPS Ground $10

UPS 3 Day Select, 2nd Day Air, and Next Day Air shipping options are available at checkout.

USPS First Class International is $14 (for up to 20 masks)

Just like our bags, our masks are satisfaction guaranteed. If you’re happy with your mask, if you’d like help troubleshooting fit, or if your mask isn’t working for you, [email protected] and we’d be glad to help.

For the health and safety of our crew, we can’t accept returns, repairs or exchanges for/of these masks. Any issue with materials or workmanship on these masks will be evident immediately; beyond your immediate inspection of the mask upon its arrival, the mask is not covered under our Lifetime Guarantee. 

We recommend following the CDC Instructions for washing face masks and we recommend washing your face masks in a reusable mesh laundry bag; this will prevent the ear loops from getting caught on other stuff in the washer and dryer and will help protect your mask.

Made in U.S.A. (and what that means)

Some of you will ask why our masks (or our bags, for that matter!) are more expensive. Our business model is unusual: we are designer, manufacturer, and direct retailer and our entire company shares the same 16,000 square feet in Seattle, the city with the highest minimum wage in the United States. We’re also a Certified B Corporation. The contract manufacturers we work with are also in Seattle. In short, our labor and overhead costs are likely significantly higher than that of a business who manufactures their products overseas.

Warnings and Instructions For Use

We recommend that you read our Warnings & Instructions For Use. If you need more copies of the Warnings and Instructions For Use to distribute with masks that you are providing to others, please download this PDF and print additional copies on your home printer.

These guidelines are based on this FDA document; the guidelines may be subject to change. Please refer to the FDA website for the most up-to-date information.

Enclosed Face Masks are NOT Intended to Provide Liquid Barrier Protection

This mask is not a surgical device or a respirator and should not be used as a substitute for either of these devices.

Not for use in any surgical setting or where significant exposure to liquid, bodily or other hazardous fluids, may be expected.

Not for use in a clinical setting where the infection risk level through inhalation exposure is high.

Not for use in the presence of high intensity heat source or flammable gas.

An outermost layer of 100% Organic Cotton Broadcloth; two middle layers of Spunbond Polypropylene; and an innermost / face layer of 100% Organic Cotton Broadcloth. Note: These masks are not made of medical grade material

For adult use only.  Wash these masks according to CDC washing guidelines prior to first wear. Wash routinely depending on the frequency of use. Do not microwave. Do not put in the oven.

Use of this mask is intended to be an addition to and not in substitution of all other measures recommended for the prevention of communicable diseases.

If irritation occurs, discontinue use.

If unsure, consult your personal physician before wearing.

When washed and dried, secure the clean mask to your face to cover both your nose and mouth.

WARNING: Gaps between the mask and your face, or a loose fitting mask, will reduce the effectiveness of the mask. Once secured, refrain from touching the mask and your face in order to adjust its fit. Any hand contact with your face, or the mask itself once donned, can increase your risk of contracting or communicating an infectious disease.